Delivery

Prices are quoted exclusive of postage and packing.

For many items we charge a flat rate of €10.

Where it is specified to call for shipping price this cost will be collected separately from the order.

Delivery may take 7-10 working days from confirmation of order. In some cases your delivery may require a signature. Please ensure that you will be available to sign for the delivery at the delivery address you specify.

Where a delivery partner fails to make a delivery to you, either because you were not available at the address provided when delivery was attempted and you did not collect the order within the time frame set out by the delivery partner or because the address you provided is incorrect or does not exist, we will make a charge to you for the costs we incur in sending the item to you and in paying for its return. We will issue you with a refund upon receipt of the parcel for the amount remaining after the deduction of these charges. We regret that we cannot be held responsible for a delay in the parcel being returned to us or if the courier failed to notify you of an attempted delivery. In these cases please contact the delivery company directly.

If in the unlikely event your order does not arrive to you, please note that An Post and/or our courier service will not consider a parcel missing until 21 days from dispatch have passed. We cannot resend the missing order until after this time.

Cancellation and Returns

If, for any reason you wish to do so, you have the right to cancel any order you have placed through our online shop within the 14 day cooling off period. Where the goods have been delivered to you, you may cancel them up to 14 working days, starting from the day the goods were received.

We hope you will be happy with your purchase. However, you can cancel your order placed through our online shop within the 14 day period by emailing info@kclflooring.ie and providing a brief explanation as to the reason for the return and quoting your invoice number. We will process the refund due to you as soon as possible, and always within 14 days of the day you have given notice of your cancellation. We will issue you with a full refund when the entire item has been returned to us. The cost incurred by you of returning the item to us will not be refunded. In all cases the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. The cost of sending the item to you will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.

We will refund back to the original method of payment charged only.